Return and Exchange Policy

RETURN AND EXCHANGE POLICY

RETURN & EXCHANGE PROCESS FLOW

At A-M Charmed Gifts, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!

Unworn, unused, or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.

All online order returns, refunds and exchanges must be made through our returns process through our customer service team via contact@amcharmedgifts.com.

Please note, any health/wellness items cannot be returned or exchanged.

HOW TO RETURN OR EXCHANGE AN ITEM 

  • To begin the returns process, please send an email to our customer service support team at contact@amcharmedgifts.com. Please include:
    • Name
    • Order Number
    • Picture of the defective product/incorrect item (if applicable)
    • Reason for return/refund
  • As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
  • If the order qualifies as approved for return/refund, our team will send you the return center address to your email address so you can initiate the return.
  • Be sure to include original packaging.
  • Do not send returns to the original address.
  • You will be notified when your return has been received at our returns center. Once received, we can do one of the following options:
    • We can refund your original form of payment in 3-5 business days, less 30% restocking fee for any non-defective items.
    • We can send a replacement of the order or store credit for defective products.

If your tracking number states your order was delivered, but you claim you did not receive it, we must rely on the tracking number. We would require you to provide a claim ID from the local post office and validate it, as soon as the review is complete, we will send a replacement.

We charge a 50% restocking fee for any kinds of custom apparel, flags, jewelry, and custom design items.

Have more questions? Reach out to our Customer Support Team at email contact@amcharmedgifts.com.